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| If you would like to set up recurring automatic payment from your checking or savings account, simply log in to the Your Account section of our website and click on View/Pay Your Bill for your payment options.
Alternately, you can download our Direct Payment Request Form (see below, PDF). Once you complete it, attach a voided check and mail it to the address listed on the form, or fax to 319-790-6952 with a voided check copy. |
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 Direct Payment Request Form |
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Request a Repair.
A Repair Request initiates a formal service process that carries various fees. To avoid unnecessary charges and delays, we advise our customers to troubleshoot service problems in our online Answer Center before Requesting a Repair.
You can file a repair request through the YourAccount Customer Portal. First-time users complete a simple, two-step registration process.
Contact Customer Service.
- Troubleshoot a service problem.
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- Browse our Answer Center
- Manage your services via Your Account
Request a Repair.
A Repair Request initiates a formal service process that carries various fees. To avoid unnecessary charges and delays, we advise our customers to troubleshoot service problems in our online Answer Center before Requesting a Repair.
You can file a repair request through the YourAccount Customer Portal. First-time users complete a simple, two-step registration process.
Contact Customer Service.
- For service needs other than repair requests, you may e-mail your question to Customer Care.
- Business Customer Care 1-800-593-1177
- Residential Customer Care 1-800-500-3453
- Former Mpower Business Customers 1-888-777-5802
- Former Mpower Residential Customers 1-877-799-0033