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Understanding Your Bill

For a guide to your McLeodUSA bill, please see the attachments below. One is for our business customers, the other for residential customers.

Attachments

Guide to Your Bill (Business)

Guide to Your Bill (Residential)

Related Questions

What is "Your Account"? How secure are my online payments? How do I pay my bill online? Bill Payment Options Extra charges on first bill? Streamline with paperless statements!

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Need additional help?  Please contact McLeodUSA customer service at 1-800-593-1177.

           

Get Answers

• Troubleshoot a service problem.
• Questions about your bill?
• Browse our Answer Center
• Manage your services via Your Account

Request a Repair.
A Repair Request initiates a formal service process that carries various fees. To avoid unnecessary charges and delays, we advise our customers to troubleshoot service problems in our online Answer Center before Requesting a Repair.

You can file a repair request through the YourAccount Customer Portal. First-time users complete a simple, two-step registration process.


Contact Customer Service.

• For service needs other than repair requests, you may e-mail your question to Customer Care.
• Business Customer Care 1-800-593-1177
• Residential Customer Care 1-800-500-3453
• Former Mpower Business Customers 1-888-777-5802
• Former Mpower Residential Customers 1-877-799-0033