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Dispute Resolution

McLeodUSA strives to resolve service, billing and other customer issues during your initial call to Customer Service at 1-800-593-1177 for business customers (1-800-500-3453 for residential customers). If we cannot resolve the dispute during your first call, we will attempt to call you at least once every 14 days to provide a status update until the problem is resolved. Billing disputes are typically resolved within 45 days. You may also notify McLeodUSA of complaints in writing. All correspondence regarding complaints should be sent to corporate headquarters at P.O. Box 3177, Cedar Rapids, IA 52406-3177, with attention to either Customer Service Communications for service issues or Customer Billing Resolution for billing disputes. If you are not satisfied with the response provided by McLeodUSA, you may contact the McLeodUSA Customer Relations group at 1-800-626-3401, Monday through Friday 8am-5pm CT.

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Need additional help?  Please contact McLeodUSA customer service at 1-800-593-1177.

           

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• Browse our Answer Center
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Request a Repair.
A Repair Request initiates a formal service process that carries various fees. To avoid unnecessary charges and delays, we advise our customers to troubleshoot service problems in our online Answer Center before Requesting a Repair.

You can file a repair request through the YourAccount Customer Portal. First-time users complete a simple, two-step registration process.


Contact Customer Service.

• For service needs other than repair requests, you may e-mail your question to Customer Care.
• Business Customer Care 1-800-593-1177
• Residential Customer Care 1-800-500-3453
• Former Mpower Business Customers 1-888-777-5802
• Former Mpower Residential Customers 1-877-799-0033